Privacy Policy

Last updated: July 17, 2020

In order to ensure transparency and give you more control over your Personal Data, this Privacy Policy (“Privacy Policy”) governs how we, Chase Labs Ltd. and our affiliates (together, “Chase” “we”, “our” or “us”) use, collect and store personal data we collect or receive from or about you such as in the following use cases: 

  1. When you browse or visit our website (“Website”);
  2. When you make use of, or interact with, our Website
  1. When you request a free trial or a product demo
  2. When you contact us (e.g. customer support, need help, submit a request)
  1. When you make use of, or interact with, our SaaS and on-prem software products (“Software”)
  2. When you create an account and log in to the Software as a user 
  3. When we use the personal data of our customers (e.g. contact details) 
The Website and Software are referred to herein as the “Services”.  

We greatly respect your privacy. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to Personal Data. “Personal Data” means any information that can be used, alone or together with other data, to uniquely identify any living human being. 


Table of contents: 

  • What information we collect, why we collect it, and how it is used
  • Period of storage of collected information
  • How we protect and retain your information
  • How we share your Personal Data
  • Additional information regarding transfers of Personal Data
  • Use by children
  • Interaction with third party product
  • Log files
  • Cookies and other tracking technologies 
  • Analytics tools
  • Access/Accuracy
  • Specific provisions applicable under California privacy law


We have implemented this Privacy Policy because your privacy, and the privacy of other users, is important to us. This Privacy Policy explains our online information practices and the choices you can make about the way your Personal Data is collected and used in connection with the Services. “Personal Data” means any information that may be used, either alone or in combination with other information, to personally identify an individual, including, but not limited to, a first and last name, a personal profile, an email address, a home or other physical address, or other contact information.

You are not legally obligated to provide us Personal Data, and you hereby confirm that providing us Personal Data is at your own free will.  This Privacy Policy can be updated from time to time and, therefore, we ask you to check back periodically for the latest version of this Privacy Policy.


  1. WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED 



When you browse or visit our website

Information we collect

Cookies

Why is the Information collected and for what purposes?

User identification

Statistics 

Service improvement 

Third parties with whom we share your Information

None

Consequences of not providing the Information

We will not be able to provide proper service to the user 



When you make use of, or interact with our Website

When you request a free trial or a product demo
Information we collect

  • Full name
  • Email address
  • Phone number 
  • Company name
  • Job title 

Why is the Information collected and for what purposes?

  • To enable you to test our product 
  • To provide you with a product demo 
  • To process and respond to your request or query 
  • To check the relevancy of the client to our service  
  • Cannot use the service 

Third parties with whom we share your Information

  • Notion (CRM)

When you publish feedback regarding our Software

Information we collect

Full name

Email address

Operation System

Chase version


Why is the Information collected and for what purposes?

To fully understand the bug/feedback and 

Third parties with whom we share your Information

Notion (CRM)

Consequences of not providing the Information

Cannot understand the bug/feedback

When you contact us (e.g. customer support, need help, submit a request)

Information we collect

  • Full name
  • Email address
  • Phone number 
  • Company name
  • Job title 


Why is the Information collected and for what purposes?

  • To process and respond to your request or query 

  • Third parties with whom we share your Information

    Notion (CRM)

    MongoDB

    Consequences of not providing the Information

    Cannot process and respond to your request or query 


    When you provide feedback regarding our Software

    Information we collect

    • Full name
    • Email address
    • Operation System
    • Chase version

    Why is the Information collected and for what purposes?

    To fully understand the bug/feedback and 

    Third parties with whom we share your Information

    Notion (CRM)



    Consequences of not providing the Information

    Cannot understand the bug/feedback

    When you make use of, or interact with, our Software

    Information we collect

    • Usage characteristics and statistics
      run-time on linked applications 
    • Visited URL (for lynced application)
    • computer idle time 

    Why is the Information collected and for what purposes?

  • To provide the Software
  • To facilitate your use of the Software
  • To improve the Software 

  • Third parties with whom we share your Information

    BigQuery
    PowerBI
    Google Analytics


    Consequences of not providing the Information

    • Cannot provide the Software
    • Cannot facilitate your use of the Software
    • Cannot improve the Software 


    When you create an account, and log in to the Software as a user

    Information we collect

    • User name
    • Full name
    • Email address 
    • Company name
    • Profile picture


    Why is the Information collected and for what purposes?

    • Create your account
    • Facilitate your log in
    • Retrieve your account 
    • Facilitate you use of the service



    Third parties with whom we share your Information

    MongoDB

    Consequences of not providing the Information

    • Cannot create your account
    • Cannot facilitate your log in
    • Cannot retrieve your account 
    • Cannot facilitate your use of t service


    When we use the personal data of our customers (e.g. contact details)

    Information we collect

    Full name

    Email address

    Phone number 

    Company name

    Job title 


    Why is the Information collected and for what purposes?

    • To provide our products and services
    • To perform the applicable agreement
    • To communicate with our customers/clients


    Third parties with whom we share your Information

    Notion (CRM)

    Consequences of not providing the Information

    • Cannot provide our products and Services
    • Cannot perform the applicable agreement
    • Cannot communicate with our customers/client


    Finally, please note that some of the abovementioned Personal Data will be used for fraud detection and prevention, and for security purposes.

    Chase’s use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.


    1. PERIOD OF STORAGE OF COLLECTED INFORMATION


    The information we collect will be stored until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws.


    1. HOW WE PROTECT AND RETAIN YOUR INFORMATION


    1. Security. We have implemented appropriate technical, organizational and security measures designed to protect your Personal Data. However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.


    1. Retention of your Personal Data. In addition to the retention periods mentioned above, in some circumstances we may store your Personal Data for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Data or dealings. We have an internal data retention policy to ensure that we do not retain your Personal Data perpetually. 


    1.  HOW WE SHARE YOUR PERSONAL DATA 


    In addition to the recipients described above, we may share your Personal Data as follows:

    1. To the extent necessary, with regulators, courts or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order;
    2. If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your personal data to such third party (whether actual or potential) in connection with the foregoing events;
    3. In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your personal data in connection with the foregoing events; and/or 
    4. Where you have provided your consent to us sharing or transferring your personal data (e.g., where you provide us with marketing consents or opt-in to optional additional services or functionality).


    1. ADDITIONAL INFORMATION REGARDING TRANSFERS OF PERSONAL DATA


    1. Storage: The Services are hosted by AWS, North Virginia, US.
    1. Access from Israel: Access from Israel is covered by the European Commission’s Adequacy Decision regarding Israel. You can read more here: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en.
    1. External transfers: 


    • We may share your Personal Data with our third party service providers and partners, to assist us with our business operations and to provide our Site to you and other users. Such information may be transferred to other countries. We use commercially reasonable efforts to only engage or interact with third party service providers and partners that post a privacy policy governing their processing of Personal Data.


    • We may disclose your Personal Data or any information you submitted via the Site if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our Terms, including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to the rights, property or safety of Chase, our users, yourself or the public.


    1. INTERACTION WITH THIRD PARTY PRODUCTS 

    We enable you to interact with third party websites, mobile software applications and products or services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect Personal Data from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.


    1. LOG FILES 

    We use log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, clicked pages, device information and any other information your browser may send to us. We use such information to analyze trends, administer the Website, track users’ movement around the Website, and gather demographic information.


    1. COOKIES AND OTHER TRACKING TECHNOLOGIES 

    Our Website utilizes “cookies”, anonymous identifiers and other tracking technologies in order to for us to provide our Website and present you with information that is customized for you. A “cookie” is a small text file that may be used, for example, to collect information about activity on the Website. Certain cookies and other technologies may serve to recall Personal Information, such as an IP address, previously indicated by a user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.

    1. ANALYTIC TOOLS 
    • Google Analytics. The Website uses a tool called “Google Analytics” to collect information about use of the Website. Google Analytics collects information such as how often users visit this Website, what pages they visit when they do so, and what other websites they used prior to coming to this Website. We use the information we get from Google Analytics to maintain and improve the Website and our products. We do not combine the information collected through the use of Google Analytics with personal information. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Service, available at https://marketingplatform.google.com/about/analytics/terms/us/, and the Google Privacy Policy, available at http://www.google.com/policies/privacy/. You may learn more about how Google collects and processes data specifically in connection with Google Analytics at http://www.google.com/policies/privacy/partners/. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/
    • Hotjar. The Website uses Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our Website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy at https://www.hotjar.com/legal/policies/privacy. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our Website and Hotjar’s use of tracking cookies on other websites on this link https://www.hotjar.com/legal/compliance/opt-out.

    We reserve the right to remove or add new analytic tools.

    1. ACCESS/ACCURACY

    To the extent that you do provide us with Personal Information, we wish to maintain accurate Personal Information. If you would like to delete or correct any of your other Personal Information that we may be storing, you may submit an access request by sending an email to privacy@chaseapp.io Your email should include adequate details of your request.


      

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